Refund policy

30-day returns and exchanges

You have 30 days from delivery to request a return or an exchange, for any reason. To start one, contact us through our contact page. Items sent back without requesting a return first cannot be accepted.

Trying your ring on is fine

PulseRing Pro is a sized product, and there is no way to know your size without wearing it. Trying the ring on will not void your return. We ask only that it comes back undamaged and complete, with the charger and packaging. This applies to sizing accessories too.

For all other products, items should be returned in the condition you received them, unused and in their original packaging.

Size exchanges

If your ring does not fit, we will exchange it for a different size. Contact us within 30 days, and we will send the replacement out. One free size exchange per order.

Return postage

Size exchanges are free. In the United Kingdom, we send you a prepaid label for the ring you are exchanging. Outside the United Kingdom, you arrange postage for the ring you are sending back. Wherever you are, we cover the cost of sending the replacement size to you.

Faulty, damaged or wrong items are free to return from anywhere. See the section below.

For any other return, including a change of mind, you arrange and pay return postage, wherever you are. We refund the full price of the item once it arrives back with us.

Damaged, defective or wrong item

Inspect your order when it arrives and contact us immediately if anything is defective, damaged or not what you ordered. We cover postage both ways in these cases, wherever you are, and will repair, replace or refund.

Exceptions

We cannot accept returns on gift cards. Opened consumable sleep accessories, mouth tape and nasal strips, cannot be returned for hygiene reasons unless they are faulty. Unopened packs can.

European Union, 14-day cooling-off period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason and without justification. This sits alongside, and does not replace, the 30-day policy above. Whichever is more generous to you applies.

Refunds

We will let you know once we have received and inspected your return. If approved, you will be refunded to your original payment method within 10 business days. Your bank or card issuer may take a few days more to post it. If more than 15 business days have passed since we approved your refund, please contact us.

12-month warranty

PulseRing Pro carries a 12-month warranty against manufacturing defects from the date of delivery. This is in addition to your statutory rights, which are not affected by anything in this policy.