Questions, answered.

Peak Pulse is a UK brand that sells online and ships worldwide. We are not connected to any other business with a similar name, such as clothing brands. To reach us, use our contact page or email info@peak-pulse.co.uk, and we reply within one working day.

We process every order within 24 hours. Once it ships you will get a shipment confirmation email with your tracking number, which becomes active within 24 hours. If you cannot see the email, check your spam or junk folder.

Average delivery times, from placing your order to your door: United Kingdom 4 to 7 days, United States 5 to 9 days, Canada 5 to 9 days, Australia 6 to 10 days, European Union 7 to 10 days, and everywhere else 6 to 10 days. These are averages, so some orders arrive sooner and a few take longer. Every order is tracked, and items in one order can arrive in separate parcels.

Delivery is free on every order over £80, which covers PulseRing Pro and every bundle, wherever you are.

On orders under £80, delivery is free in the UK, £4.99 to the European Union and £9.99 everywhere else. Full details are in our shipping policy.

Not on orders delivered in the UK. Orders shipped outside the UK may attract import duties or taxes on arrival, set by the destination country. These are not included in the price you pay us and are paid by the recipient.

Open the size guide next to the size picker on the product page. It shows how to measure at home with a strip of paper and a ruler. If you would rather be certain, order the PulseRing Sizing Tape for £6.99 first. Your confirmation email carries a code worth the full £6.99 off your ring.

If your ring still does not fit, you get one free size exchange per order.

Read the full guide: Smart ring sizing: how to find your ring size at home

You have 30 days from delivery to return or exchange, for any reason. Trying your ring on to check the size will not void your return, as long as it comes back undamaged and complete, with the charger and packaging.

Size exchanges are free, one per order. If anything arrives faulty, damaged or wrong, we cover postage both ways. For any other return you pay return postage and we refund the item in full.

To start a return, contact us through our contact page. Full details are in our refund policy.

Contact us as soon as possible, ideally within 24 hours. If your order has not shipped yet, we will update the address. Once it has shipped, we cannot redirect it.

Contact us as soon as possible. If your order has not shipped yet, we can change or cancel it. Once it has shipped we cannot cancel it, but you can still return it within 30 days of delivery under our returns policy.

Items in the same order can ship in separate parcels and arrive on different days. Your shipment emails carry the tracking for each parcel. If something is still missing once the rest has arrived, contact us.

Check the tracking link in your shipment email first. If tracking has stopped updating, or your parcel arrives damaged or not at all, contact us. Your order is our responsibility until it reaches you: we will replace it or refund you in full, and we deal with the carrier, not you.

It has most likely landed in your spam or junk folder, so check there first. If you still cannot find it, contact us and we will resend it.

Your tracking number comes in your shipment confirmation email as soon as your order ships. It becomes active within 24 hours.

Visa, Mastercard, American Express, Maestro and other major cards, plus Shop Pay, Apple Pay, Google Pay and PayPal. Every payment is processed securely at checkout, and we never see or store your card details.

All prices and payments are in pounds sterling (GBP). If your card is in another currency, your bank converts the amount at its own exchange rate.